Booking
Policy & Guidelines

Booking Policy

• Effective Date: 30 June 2026

• At Madurai Travelz, we are committed to providing a smooth and transparent booking experience. Please read our Booking Policy carefully before confirming your reservation.

Booking Confirmation

• A booking is considered confirmed only after:

• Receipt of the required advance payment or full payment.

• Availability confirmation of the requested vehicle, hotel, tour package, or travel service.

• Issuance of a Booking Confirmation via Email, WhatsApp, or SMS.

• All bookings are subject to availability at the time of confirmation.

Advance Payment

• To secure your booking, an advance payment is generally required.

• Typical payment schedule:

• Cab Booking: 20%–30% advance

• Tour Packages: 25%–50% advance

• Hotel Bookings: As per hotel policy

• Flight & Train Tickets: 100% payment before ticket issuance

• The balance amount must be paid before the commencement of the trip unless otherwise agreed.

Accepted Payment Methods

• We accept:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Bank Transfer (NEFT/RTGS/IMPS)

• Cash (at our office)

• Payment gateway charges, if applicable, may be borne by the customer.

Pricing Policy

• All prices are quoted in Indian Rupees (INR).

• Prices may change without prior notice due to:

• Fuel price revisions

• Government taxes

• Hotel tariff revisions

• Airline or railway fare changes

• Seasonal demand

• Once a booking is confirmed, the agreed price remains applicable unless additional services are requested.

Required Documents

• Customers may be required to provide:

• Government-issued Photo ID

• Passport (for International Tours)

• Visa (if applicable)

• Flight Tickets (where applicable)

• Other travel documents requested during booking

• Failure to provide valid documents may result in cancellation without liability.

Booking Modifications

Changes to your booking are subject to:

• Availability

• Supplier policies

• Additional charges (if any)

• Modification requests should be made as early as possible.

Special Requests

• Special requests such as:

• Child seats

• Extra luggage space

• Wheelchair assistance

• Hotel room preferences

• Meal preferences

• will be forwarded to the respective service providers. While we will make every effort to accommodate these requests, they cannot be guaranteed.

Group Bookings

• For group tours and corporate travel:

• Advance confirmation is mandatory.

• Customized payment schedules may apply.

• Additional terms may be provided at the time of booking.

Customer Responsibilities

Customers are responsible for:

• Providing accurate passenger information.

• Ensuring valid travel documents.

• Reporting at the designated pickup point on time.

• Following applicable travel regulations.

Force Majeure

• Madurai Travelz shall not be held responsible for delays, changes, or cancellations caused by events beyond our control, including:

• Natural disasters

• Floods

• Cyclones

• Political unrest

• Government restrictions

• Road closures

• Pandemics

• Airline or railway operational issues

Third-Party Services

• Hotels, airlines, transport operators, cruise lines, and other travel suppliers operate under their own terms and conditions. Madurai Travelz acts as a booking facilitator and cannot be held liable for service interruptions caused by third-party providers.

Booking Acceptance

• Madurai Travelz reserves the right to:

• Accept or decline any booking.

• Cancel bookings in exceptional circumstances.

• Substitute equivalent services when necessary.

• Modify itineraries due to operational requirements.

• Customers will be informed promptly if any such changes occur.

Contact Us

For booking assistance or queries:

SMT Travelz India Limited

• 🌐 Website: www.maduraitravelz.com

• 📧 Email: smttravelzindia@gmail.com

• 📞 Customer Support: +91-9363636606