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24x7
Customer Support

Need assistance with your travel plans? The Madurai Travelz Customer Support team is here to help you before, during, and after your journey. Whether you have questions about bookings, tour packages, cab rentals, cancellations, refunds, or travel information, our dedicated support team is committed to providing prompt, reliable, and friendly assistance. Contact us via phone, WhatsApp, or email, and we'll ensure your travel experience is smooth, safe, and hassle-free.

Customer Support

  • We're Here to Help You Every Step of Your Journey

  • Have questions about your booking, payment, tour package, cab rental, hotel reservation, or travel plan? Our dedicated customer support team is ready to assist you with prompt and reliable service.

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  • 📞 Call Now

  • 💬 WhatsApp Support

  • ✉️ Send an Enquiry

Support Services

📦 Booking Assistance

  • New Tour Bookings

  • Cab & Bus Reservations

  • Hotel Booking Support

  • Package Customization

💳 Payment Support

  • Payment Confirmation

  • Invoice Requests

  • Refund Status

  • Failed Transaction Assistance

🔄 Booking Changes

  • Date Rescheduling

  • Destination Changes

  • Passenger Modifications

  • Vehicle Upgrades

❌ Cancellation & Refunds

  • Cancellation Requests

  • Refund Tracking

  • Policy Clarification

🚨 During Your Trip

  • Driver Assistance

  • Hotel Issues

  • Emergency Travel Support

  • Route Guidance

Contact Information

  • Customer Support Team

  • 📞 Phone: +91 9363636606

  • 📱 WhatsApp: +91 9363636606

  • ✉️ Email: smttravelzindia@gmail.com

  • 🕘 Support Hours

  • Monday – Sunday

  • 6:00 AM – 10:00 PM

  • Emergency Travel Assistance

  • 24×7 for customers currently on tour

Quick Help Cards

  • 🚗 Cab Rental Support

  • 🚌 Bus Booking Help

  • 🏨 Hotel Assistance

  • ✈ Airport Transfer Support

  • 🌏 International Tour Support

  • 🎫 Tour Package Queries

Frequently Asked Questions

How can I confirm my booking?

Once payment is received, you'll receive a booking confirmation via WhatsApp and email.

Can I modify my travel dates?

Yes. Date changes are subject to availability and applicable terms.

How long do refunds take?

Eligible refunds are generally processed within 7–10 business days after approval.

How do I contact my driver?

Driver details are shared before your journey begins.

Is emergency support available?

Yes. Travelers currently on a trip can access emergency assistance 24/7.

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